Once your order is processed and shipped, you can track its status using the tracking link provided below. Delivery typically takes around 5 to 9 business days, depending on your location. Please visit https://pratiru.shiprocket.co/tracking/ to track your order and stay updated on its progress. If you have any further questions or concerns regarding your order, feel free to reach out to our customer support team for assistance.

At Pratiru, your satisfaction is our priority. If you're not happy with your purchase, you can request a return or exchange within 48 hours of delivery.

To initiate:

Email hello@pratiru.com or WhatsApp 9938844525 within 48 hours of receiving the package. An opening video is required for all return/exchange requests.

Guidelines:

• Items must be unused, in original packaging, and in the same condition.
• Return shipping is at your expense unless the item is defective or incorrect.
• Refunds (excluding shipping) will be processed within after inspection.

Non-Returnable Items
Certain items are not eligible for return or exchange, including:

-Customized or personalized items
-Earrings (for hygiene reasons)
-Items sold during a sale
-Items under ₹99
-offers item

You can reach our customer support team by calling us at 9938844525 during our business hours, which are Monday to Friday, 11:00 AM to 6:00 PM. Alternatively, you can email us at hello@pratiru.com
We're always available to assist you with any inquiries or concerns you may have.

Yes, our Pratiru pieces are crafted with high-quality materials that are hypoallergenic and suitable for sensitive skin. We understand the importance of comfort and safety, which is why we prioritize using materials that minimize the risk of irritation or allergic reactions. Additionally, our products undergo rigorous quality control measures to ensure they meet the highest standards. If you have specific concerns about allergies or sensitivities, please feel free to reach out to our customer support team for further assistance. We're here to help you find the perfect jewellery pieces for your needs!